Shipping policy

Last Updated: April 22, 2026

1. ORDER PROCESSING TIME

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Note: During high-volume periods or seasonal sales, processing may take an additional 1–2 business days.

2. SHIPPING ESTIMATES

We ship our products internationally from our strategic fulfillment hubs. We primarily serve the United States and other major global markets.

Shipping Method Estimated Delivery Time Cost
Standard Shipping 7–15 Business Days Calculated at Checkout
Expedited Shipping 3–7 Business Days Calculated at Checkout

  • Note: Delivery times are estimates and start from the date of shipping, not the date of order.

  • International Delivery: Shipping to certain remote areas or during peak seasons (such as the holidays) may result in slightly longer transit times.

3. ORDER TRACKING

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package’s progress. Please allow 24–48 hours for the tracking information to become active in the carrier’s system.

4. CUSTOMS, DUTIES, AND TAXES

Get squishy is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (including tariffs, taxes, and other import costs).

Under the Laws of Hong Kong, our international shipments are processed with accurate documentation to ensure the smoothest possible transition through customs.

5. SHIPPING RESTRICTIONS

  • We currently do not ship to P.O. Boxes or APO/FPO/DPO addresses.

  • Please ensure your shipping address is entered correctly. We cannot be held responsible for orders shipped to an incorrect address provided by the customer.

6. DAMAGED OR LOST PACKAGES

  • Damaged Goods: If your order arrives damaged, please save all packaging materials and damaged goods. Contact us immediately at getsquishy@outlook.com with clear photos of the issue.

  • Missing Packages: If your tracking shows "Delivered" but you have not received it, please contact the local carrier first. If the issue remains unresolved, reach out to our support team within 7 days of the marked delivery date.

7. CONTACT US

If you have any questions about your shipment, please reach out to us:

  • Email: getsquishy@outlook.com

  • Corporate Address: BLUE STAR TRADING LIMITED

    RM C, 6/F, World Trust Tower,

    50 Stanley Street, Central, Hong Kong

Stay mellow, stay groovy!